You have 15 days from the delivery or collection of your order to exchange or return your items. To return your order, please send us an email.

Items in our shop that are made to order, tailored to the customer's individual preferences (with customization), are not eligible for termination of the sales contract.

Before finalizing the purchase of such a product, please check all descriptions carefully (size, color, technical specifications of the fabric and material).

If you have any questions, please feel free to contact us.

The refund of the order will be processed after receipt and verification of the products.

We will use the same payment method as was used for the initial order.

If you would like an exchange, please contact our customer service beforehand by email.

Upon receiving your package, if you notice that the packaging shows signs of damage, you have the following options:

• Refuse the package, which will then be returned directly to the sender.
• Request that it be held at your post office so it can be opened in the presence of an authorized agent.

If you accept the delivery, we cannot guarantee that we will be able to offer a replacement.

We pay the utmost attention to the quality of our products.

However, if you notice a defect, we invite you to contact us.

In the event of a proven defect, we can resend the item to you (subject to available stock) or issue a refund.

Your order is considered confirmed once you receive a confirmation email and it appears in the "My Orders" section.

In the confirmation email, you will find your order number and a summary of your cart.

If you have not received a confirmation email, you can contact our customer service team, providing the time, date, and amount of your order.

We will then confirm whether your order has been successfully processed or provide guidance on what needs to be done to validate it.

You can modify your order as long as it has not been shipped.

Once your order has been paid for, modification or cancellation is no longer possible.

If you have one of these codes, enter it in the designated box at the top right of your cart during checkout to automatically receive the benefit reserved for you (reduced shipping costs, discount on your order, etc.).

You can track your package in your customer account. Your tracking number will also be sent to the email address provided during your registration.

If your order is delayed, first check that it has been successfully processed. If you are unable to track your order, feel free to contact our customer service team for assistance.

Your username is your email address. To reset your password, click on "Account," then on "Forgot your password," and follow the instructions.

Your information is used solely for processing your orders and improving your shopping experience. It is protected and never shared with third parties.

If you wish to delete your customer account, you can contact us at bonjour@nadyut.com and request it at any time.

A confirmation email will be sent to you.

Sign up on our website to receive the newsletter.

Use the unsubscribe link in the newsletter to opt out.

Log in to your account, then go to the "View addresses" section to update your information.

Your order can be paid using Visa, Mastercard, or American Express credit cards. You also have the option to pay via PayPal, Apple Pay, or Google Pay.

We offer payment in 2, 3, or 4 installments with no fees through Alma for any order over €150 in France, Belgium, the Netherlands, Luxembourg, Italy, Spain, Germany, Portugal, Ireland, and Austria.

No banking information is stored on our website.

Your banking data is entered directly on the secure server of our technical and financial partner, Stripe.

The banking information you provide, encrypted on your own computer, will never be transmitted in plain text over the Internet.

We offer home delivery, delivery to a pick-up point, or in-store pickup (39 rue de Charonne, 75011 Paris).

In-store pickup is free and takes place at La Maison - Nad Yut (39 rue de Charonne, 75011 Paris):

• Monday: 1:00 PM to 7:00 PM
• Tuesday to Friday: 11:00 AM to 7:00 PM
• Saturday: 10:30 AM to 7:30 PM

For items in stock, the pickup time is 24 hours. For made-to-order items, the timeframe is indicated on the product page.

Once your order arrives, we will notify you by email. Your package will be available for pickup for up to 6 months.

We deliver your packages to mainland France and Europe, including the UK and Switzerland.

Worldwide delivery is available to Canada, the United States, China, Hong Kong, Japan, South Korea, Singapore, Australia, Thailand, and Vietnam.

Furniture and large packages are, by default, available for delivery within France. If you wish to have them delivered elsewhere in the world, please contact our customer service.

If you would like delivery to a country not listed above, send us an email at bonjour@nadyut.com to request a quote.

The delivery fee for large packages within France is €85. If you wish to have them delivered elsewhere in the world, please contact our customer service.

When purchasing large items, ensure that delivery is feasible via interior elevators or staircases and that they can pass through doors. We cannot be held responsible for the inability to deliver large items due to restricted access (doors, streets, hallways, staircases, etc.).

If you are absent on the day of delivery or if there is an error in the delivery address, the cost of a new delivery will be charged to you.

Nad Yuht disclaims any liability for delivery delays or damage to furniture during transport.

We also remind our customers that it is essential to open their package and check that the furniture is in good condition before signing the delivery slip.

You can contact us via email at bonjour@nadyut.com, chat or by phone at 07 57 82 62 39.

Email us at bonjour@nadyut.com

Report any technical issues by email , thank you.